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Hobby King

Old 07-11-2014, 06:34 AM
  #126  
DHC Beaver
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I've just received my 48th order from the international warehouse,and this is the first time I've had a complaint.The Turnigy motors i bought were shown with a mounting plate included,but it wasn't.I put in an rma,and received acknowledgement within hours.
Just waiting for a decision on my claim now.My preference would be for HK to simply send me the plates and screws.I couldn't be bothered sending the motors back,it would cost more than they're worth.
Overall,the money i have saved kept me in the hobby.If it wasn't for HK, I simply couldn't afford it.
Just for a comparison,I paid $26 at a local shop for a 350mah 2-cell pack,and it had the wrong connector for my use.
I bought the same pack from HK,and even calculating in shipping,I reckon it cost me less than $5.
A local internet auction site is full of people trying to sell HK stuff at 200-300% mark up.Needless to say,they are not very succesful.I only buy stuff from there if I have no other option,or am absolutely desperate for it.
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Old 08-20-2014, 06:05 AM
  #127  
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Serious shipping problem. My July 23rd order arrived. My July 10th order is on it's way to Canada . Air mail 39+ days. Maylasia post got into trouble so they shipped some by container I believe and in true HK fashion I should just wait. No. I paid for air and 6 weeks later no product. I filed a pp claim.
Missing a small pack of magnets from USA order. They asked me to send photos of the missing magnets!!!!!
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Old 08-20-2014, 10:48 AM
  #128  
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Originally Posted by Porcia83 View Post
Are you speaking from first hand experience, or basing your opinion on others stories?
First (and last) hand experience.
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Old 08-20-2014, 11:57 AM
  #129  
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Originally Posted by 4*60 View Post
Serious shipping problem. My July 23rd order arrived. My July 10th order is on it's way to Canada . Air mail 39+ days. Maylasia post got into trouble so they shipped some by container I believe and in true HK fashion I should just wait. No. I paid for air and 6 weeks later no product. I filed a pp claim.
Missing a small pack of magnets from USA order. They asked me to send photos of the missing magnets!!!!!
That's the thing to do, let PP deal with it. You'll have a full refund shortly.

Originally Posted by carpetbagger View Post
First (and last) hand experience.
"they suck" and "nightmare" really doesn't go far to explain what happened. Some folks have less tolerance than others in dealing with online vendors. The nice thing is that we have many many options on who we can buy from.
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Old 08-20-2014, 02:58 PM
  #130  
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Porcia83 - specifics? Sure. HK website is shaky to navigate, info on products sparse, calling them on the phone is a waste of air time, and their chat thing is no better. And then there's the only use Paypal deal which chat chick said I had to do. I will not use Paypal - end of story, end of trying to buy from HK.

As you said, we have many other options and right now HK does not offer anything I can't buy from friendly vendors with real customer service.
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Old 08-20-2014, 03:49 PM
  #131  
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Originally Posted by 4*60 View Post
Serious shipping problem. My July 23rd order arrived. My July 10th order is on it's way to Canada . Air mail 39+ days. Maylasia post got into trouble so they shipped some by container I believe and in true HK fashion I should just wait. No. I paid for air and 6 weeks later no product. I filed a pp claim.
Missing a small pack of magnets from USA order. They asked me to send photos of the missing magnets!!!!!
So in other words, you chose the cheapest shipping option using an unreliable carrier service, that carrier screws up and you blame hobbyking for the problem.

Hobbyking fulfilled your order as you requested them to do, what happens after that is out of their control.
Let's turn the situation around and say you shipped something someone bought from you.
And the package is delayed getting to your customer because usps is having problems. Would you just blindly refund the money to your customer? They would have their money back but will also get whatever they bought from you in the first place.
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Old 08-20-2014, 05:16 PM
  #132  
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Originally Posted by Wrongway-Feldman View Post
So in other words, you chose the cheapest shipping option using an unreliable carrier service, that carrier screws up and you blame hobbyking for the problem.

Hobbyking fulfilled your order as you requested them to do, what happens after that is out of their control.
Let's turn the situation around and say you shipped something someone bought from you.
And the package is delayed getting to your customer because usps is having problems. Would you just blindly refund the money to your customer? They would have their money back but will also get whatever they bought from you in the first place.
About a month ago I shipped an item to the USA and USPS damaged it. PP awarded a full refund and the person did not return the item that he described as repairable, so yes I was responsible. Eventually USPS came through with insurance. Sound similar.....ie Non performance by pos maylasia. I chose air mail 29.95 39+ days ain't my fault.
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Old 08-20-2014, 05:59 PM
  #133  
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Originally Posted by carpetbagger View Post
Porcia83 - specifics? Sure. HK website is shaky to navigate, info on products sparse, calling them on the phone is a waste of air time, and their chat thing is no better. And then there's the only use Paypal deal which chat chick said I had to do. I will not use Paypal - end of story, end of trying to buy from HK.

As you said, we have many other options and right now HK does not offer anything I can't buy from friendly vendors with real customer service.
So it looks like you never actually bought from them? And they do take many forms of payment other than PayPal.
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Old 08-20-2014, 06:16 PM
  #134  
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Originally Posted by Porcia83 View Post
So it looks like you never actually bought from them? And they do take many forms of payment other than PayPal.
Yep, could not buy because they would not take my credit card(s) and I was told to use Paypal. So many forms of payment are ONE = Paypal.

Even if they decide to get real I would bypass them since customer service scored a big zero
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Old 08-20-2014, 06:46 PM
  #135  
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Seems a bit unfair writing them off without ever placing an order just due to the chip on your shoulder about Paypal?

I've got 60 or so HK orders and overall i'm very happy. Sure their customer service leaves a bit to be desired, so if you have problems it can be a frustrating experience, but the vast majority of my orders have been trouble free so the flaky customer service is usually irrelevant. They are so much cheaper and the choice is so much wider than anywhere else, in my opinion it's worth putting up with the chance of a little hassle occasionally. If you have patience and perseverance their customer service does usually come though in the end.

If you don't have the patience for the occasional hassle then pay more and buy elsewhere (if you can even find the same product elsewhere), that's a choice we all have.
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Old 03-29-2015, 02:07 AM
  #136  
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My First plane arrived from hobbyking today.....wow, what an absolute sorry disgrace for a plane. No instructions, damaged parts, parts missing, parts of the plane that showed painted that were not. Talking to them via chat was like having a conversation with a fence post. They offered me $5
This experience just makes me realize even more what fabulous people horizon hobby and motion rc are. They have the best customer service in the business
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Old 03-29-2015, 02:17 AM
  #137  
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Originally Posted by weedsnager View Post
My First plane arrived from hobbyking today.....wow, what an absolute sorry disgrace for a plane. No instructions, damaged parts, parts missing, parts of the plane that showed painted that were not. Talking to them via chat was like having a conversation with a fence post. They offered me $5
This experience just makes me realize even more what fabulous people horizon hobby and motion rc are. They have the best customer service in the business
Exactly - HK chat is a sad joke.
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Old 03-29-2015, 04:23 AM
  #138  
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Originally Posted by weedsnager View Post
My First plane arrived from hobbyking today.....wow, what an absolute sorry disgrace for a plane. No instructions, damaged parts, parts missing, parts of the plane that showed painted that were not. Talking to them via chat was like having a conversation with a fence post. They offered me $5
This experience just makes me realize even more what fabulous people horizon hobby and motion rc are. They have the best customer service in the business
So you bought a really cheap plane I gather? I'm having a problem with a refund from them, but one order was missing a product and they sent it out instantly. Complaining about a distributor...well if dynam and/or fms made crap
and you bought it it wouldn't be fair to go against motion would it? They are selling you a plane, overseas, made by
someone. They can't check every product or know how an order is cared for during shipping. Now missing items, refunds, etc, I can understand complaints, but any product is a risk, there's no telling what the product is
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Old 03-29-2015, 09:04 AM
  #139  
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I've said this many times but will repeat. (I have no financial or business connection with HK whatsoever, I am just a customer)

I have had various occasions to use Chat, and have with patience and care received good service. All matters resolved satisfactorily.
I always remember that
a) they are using a language that is not their first. How would people be if Chinese was principal language of worlds business ?
b) they are not the actual deciders of solutions, that's down to Product Specialist. Chat only starts the process and can provide update on progress.

I have had non-working ESC's .... sorted while online with Chat. 9xr radio failed, received free replacements twice without return of old..... 91 4stroke engine broke while ground running, within 4days received email saying replacement in post.

I can only say that so far I have had good results from HK CS. I can think of many other outlets that pale badly in comparison.

There was one guy on RCG who ranted on about how crap HK was ... when he pasted his Chat conversation - if he'd spoken to me in such manner, I would have given him real stick. But the Chinese CS tried hard to keep it on subject and sort. His manner was just plain Mr. Angry and couldn't be helped. Not only I remarked to him in the thread, to which he just got rude to us ! How can any CS work with that ?

Weedsnagger - I don't know your 'chat' content, but will say this. Patience, photos, videos, keeping calm and 'nicely' correcting any misunderstanding their side goes a long way.

Nigel
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Old 03-29-2015, 01:59 PM
  #140  
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Originally Posted by solentlife View Post
I've said this many times but will repeat. (I have no financial or business connection with HK whatsoever, I am just a customer)

I have had various occasions to use Chat, and have with patience and care received good service. All matters resolved satisfactorily.
I always remember that
a) they are using a language that is not their first. How would people be if Chinese was principal language of worlds business ?
b) they are not the actual deciders of solutions, that's down to Product Specialist. Chat only starts the process and can provide update on progress.

I have had non-working ESC's .... sorted while online with Chat. 9xr radio failed, received free replacements twice without return of old..... 91 4stroke engine broke while ground running, within 4days received email saying replacement in post.

I can only say that so far I have had good results from HK CS. I can think of many other outlets that pale badly in comparison.

There was one guy on RCG who ranted on about how crap HK was ... when he pasted his Chat conversation - if he'd spoken to me in such manner, I would have given him real stick. But the Chinese CS tried hard to keep it on subject and sort. His manner was just plain Mr. Angry and couldn't be helped. Not only I remarked to him in the thread, to which he just got rude to us ! How can any CS work with that ?

Weedsnagger - I don't know your 'chat' content, but will say this. Patience, photos, videos, keeping calm and 'nicely' correcting any misunderstanding their side goes a long way.

Nigel

Very good points. I am having an issue myself where I bought the wrong packs for my gaui, did a return to sender. Took a couple days for purolator to send it back...been over a month now and they are still waiting for the warehouse to do whatever they do. I'm not happy with this, but I just go on chat from time to time to ask what's up. Again, HK is a distrubutor, so if a, say $20-$30 kit, is not as per description, HK did not make it. Set up a refund (shipping will cost you, but it would sending back to any company), take some pics and they will do something. If you look at their durafly line, you will find a product with more features and well beyond the quality and detail of parkzone and the like. I've had products from horizon that I have not been happy with: Inverza 280 with impossible to replace servos, and the nano cpx and mcpx bl, with boards that take no impact (and a canopy was used). Also many of my umx planes have lost signal, except my umx Pitts with the antenna in a worse location than any other umx plane I've had. Their response was, every time, send the helis back to us...why? So you can install a new board and toss the old one away? Or worse, say that it was damaged from "abuse" and it's not covered? The crashes were into grass. Once tapping into a wall when signal was lost with the mcpx. The umx planes were destroyed because of signal loss and I actually paid the 60 bucks for new parts. A company that obvious isn't putting out proper electronics, they should at least be sending out a new board (of which are maybe 10 bucks marked up to 80 or 90). As far as I'm concerned HK service is not worse than companies like horizon.
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Old 03-29-2015, 02:24 PM
  #141  
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Originally Posted by thepiper92 View Post
Very good points. I am having an issue myself where I bought the wrong packs for my gaui, did a return to sender. Took a couple days for purolator to send it back...been over a month now and they are still waiting for the warehouse to do whatever they do. I'm not happy with this, but I just go on chat from time to time to ask what's up. Again, HK is a distrubutor, so if a, say $20-$30 kit, is not as per description, HK did not make it. Set up a refund (shipping will cost you, but it would sending back to any company), take some pics and they will do something. If you look at their durafly line, you will find a product with more features and well beyond the quality and detail of parkzone and the like. I've had products from horizon that I have not been happy with: Inverza 280 with impossible to replace servos, and the nano cpx and mcpx bl, with boards that take no impact (and a canopy was used). Also many of my umx planes have lost signal, except my umx Pitts with the antenna in a worse location than any other umx plane I've had. Their response was, every time, send the helis back to us...why? So you can install a new board and toss the old one away? Or worse, say that it was damaged from "abuse" and it's not covered? The crashes were into grass. Once tapping into a wall when signal was lost with the mcpx. The umx planes were destroyed because of signal loss and I actually paid the 60 bucks for new parts. A company that obvious isn't putting out proper electronics, they should at least be sending out a new board (of which are maybe 10 bucks marked up to 80 or 90). As far as I'm concerned HK service is not worse than companies like horizon.

"If you look at their durafly line, you will find a product with more features and well beyond the quality and detail of parkzone...."........That's really a personal opinion, Quality that varies based on expectations is not a true gage. All products quality ranges differ from company to company.

"Also many of my umx planes have lost signal, except my umx Pitts...."......redundant "signal" issues on "several" different craft speaks more to issues with set-up and user compliance rather than equipment failure.

"say that it was damaged from "abuse" and it's not covered? The crashes were into grass. Once tapping into a wall when signal was lost with the mcpx."........crashes and abuse are clearly stated on every companies product disclaimer, as justification for negotiation related to returns, fixes and replacement........Almost every company worth it's reputation today, provides tolerance and forgiveness as part of it's marketing and customer service attributes......it's just good common business sense and consumers demand tolerance.

Consumers fail to give credit where credit is due........to believe that a particular product has inherited quality issues that the manufacture or distributor is intentionally over-looking or ignoring (especially HK and Horizon) considering the volumes they distribute, is very short sighted.
These companies track complaints and returns with a fine tooth comb........it costs big money and reputation to ignore. Most have R&D departments who over see issues that continue to plague them. If the problem can be duplicated over a number of attempts, and can be verified by the R&D, one can be rest assured that issue will be resolved in short order......especially if the product is selling well and has sustainability.
No company can be expected to take a handful of complaints related to what is perceived by the customer as a product quality issue, seriously. Particularly if that "problem" cannot be duplicated by R&D, and appears to only be an issue by a few consumers who cannot verify one way or the other (without detailed analysis and verifiable proof) that the "product" not the user has a legit problem.

That's not to say that a particular product does not come off the assembly line with a defect missed by QC........every product has them.

But if one where to put themselves in the shoes of the manufacture or distributor and review the issue from their prospective, where one or a few particular consumers, who owns several models of a particular product line, continue to have the same re-occurring issues with that product, even after the company was gracious enough not to play hardball over "crashes and abuse" and replace or refund, well........one has to believe there's more going on than a product quality issue with regards to that products use.....!

Just saying.......!

Last edited by pizzano; 03-29-2015 at 03:48 PM.
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Old 03-29-2015, 03:06 PM
  #142  
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Originally Posted by pizzano View Post
"If you look at their durafly line, you will find a product with more features and well beyond the quality and detail of parkzone...."........That's really a personal opinion, Quality that varies based on expectations is not a true gage. All products quality ranges differ from company to company.

"Also many of my umx planes have lost signal, except my umx Pitts...."......redundant "signal" issues on "several" different craft speaks more to issues with set-up and user compliance rather than equipment failure.

"say that it was damaged from "abuse" and it's not covered? The crashes were into grass. Once tapping into a wall when signal was lost with the mcpx."........crashes

Your put downs are most annoying...considering me some sort of novice. There is no user set up error, when ALL umx planes bind in the same fashion, and fly fine until sudden there is just no control. I have used the 9xr with all umx and blade products, including an ar7200bx, of which is currently in my Trex 250...never one signal issue. The only user error I made was with frsky in a radian pro, accidentally putting it into range check...I did not blame the plane. And yes, crashes indeed...crashes so horrible that no parts were damaged, other than a paper thin canopy and the board. The nano and mcpx are said to be great for crashability, but the most expensive part fails to hold up. The 130x has a much more, and it is easily seen, robust board, with a better installation ares and protection. It's been through...lets see, about 15 good crashes, and it finally died

As for quality being personal opinion, what an utterly pointless comment...everything is personal opinion. If you think your opinion is any more valid, good for you.
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Old 03-29-2015, 03:42 PM
  #143  
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I have been know to order from HK many, many times in the past. I am certain I will order from them again.
Just a friendly reminder. There are many other valid options out there, that really appreciate your business.

Check http://www.wattflyer.com/forums/forumdisplay.php?f=90 for some of them!

When a company offers a $2.00 shipping charge on almost any order (sans ARFs I believe), they hold a pretty high spot on my favorites/bookmarks list.

Heck. I can't drive to Home Depot for under $2
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Old 03-29-2015, 04:12 PM
  #144  
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It all comes down to the User, possibly that user needs to take a break(smiles) (good way)

Hobbyking is not on my best list of things. I rather see a Mom & Pop store some business.

the talk about failure to a UMX model, not meant for full range
Peace

FISH
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Old 03-29-2015, 04:19 PM
  #145  
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Originally Posted by thepiper92 View Post
So you bought a really cheap plane I gather? I'm having a problem with a refund from them, but one order was missing a product and they sent it out instantly. Complaining about a distributor...well if dynam and/or fms made crap
and you bought it it wouldn't be fair to go against motion would it? They are selling you a plane, overseas, made by
someone. They can't check every product or know how an order is cared for during shipping. Now missing items, refunds, etc, I can understand complaints, but any product is a risk, there's no telling what the product is
When I CALL motion Rc or Horizon I can talk to actual humans that have a clue about planes and actually fly them. Where is hobby kings number to call on their website ???
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Old 03-29-2015, 04:35 PM
  #146  
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Originally Posted by weedsnager View Post
When I CALL motion Rc or Horizon I can talk to actual humans that have a clue about planes and actually fly them. Where is hobby kings number to call on their website ???
I have never called horizon myself. I'm sure there is a way to call them, but through HK, there are people who do fly. I've asked about an HK450 and was told the motor I was ordering would give a slower hs, longer flights, but only good for sport flying. I don't know what plane you bought, but some models...they aren't the easiest to throw together.
It's the risk of buying something cheap, not saying that you necessarily have, but usually the models that aren't quite as per description are the cheaper buys Being polite and chatting to them, filing a refund and taking pics. There's even a chance they won't ask you to ship it back, just keep it for spares.

I'm in no way pro HK, the durafly I bought was excellent quality, and was indeed better looking than parkzone stuff that I held in my hand at the lhs, but there are proprietary parts for the spinner, motor, etc. The tuff trainer I bought wasn't the best flier, and a few heli blades proved to be lacking. Look up reviews...or get a plane that actually has reviews on forums or on HK, as some models just aren't plug and play, or complete kits, etc, and take a bit of fiddling to get them set. Yes HK does have some crap, no doubt about it, but their customer service is good to me. Frankly I don't see how phone chat is better when you can type info, physically save a chat with HK, and have everything fixed on the spot. In fact when I didn't receive tail blades, I got a new order free shipping just by sending pics over chat.
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Old 03-29-2015, 04:37 PM
  #147  
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People tend to forget how BIG Hobby King is .... it must be the biggest International Worldwide supplier of RC gear ....

They are actually what is termed : Box-Shifters. That is sellers of others products. Hextronic is the main owner but still supplies to HK as a licence operation.

Ever had issue with a large Hypermarket Company ?

To have phone contact, to expect a fellow flyer ? C'mon dudes ... how many lines and flyers would you need ?
Even the Chat is often full and you have to wait a slot ... tell you what -= no way am I going to suffer a phone charge waiting !! Chat is better and costs you nothing.

Nigel
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Old 03-29-2015, 05:23 PM
  #148  
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Originally Posted by solentlife View Post
People tend to forget how BIG Hobby King is .... it must be the biggest International Worldwide supplier of RC gear ....

They are actually what is termed : Box-Shifters. That is sellers of others products. Hextronic is the main owner but still supplies to HK as a licence operation.

Ever had issue with a large Hypermarket Company ?

To have phone contact, to expect a fellow flyer ? C'mon dudes ... how many lines and flyers would you need ?
Even the Chat is often full and you have to wait a slot ... tell you what -= no way am I going to suffer a phone charge waiting !! Chat is better and costs you nothing.

Nigel
I talked to some that actually do fly, not many, but there are some. Even with horizon I've went on their chat when glancing over 450x parts (right above the product description). The guy responded saying he's only a 600 heli guy or something. Even if you look on a small scale...most of the guys at my lhs don't know much, and asking for parts for a 250 leads to a dumbfounded stare and a glace over at blade spare, when there is only one 250 model and it isn't made by blade.
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Old 03-29-2015, 06:00 PM
  #149  
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never know till you make that phone call. you got a cell use it.(LOL )(in agood way) Heck you turned on your Puter, who you kidding
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Old 03-29-2015, 07:14 PM
  #150  
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Originally Posted by solentlife View Post
People tend to forget how BIG Hobby King is .... it must be the biggest International Worldwide supplier of RC gear ....

They are actually what is termed : Box-Shifters. That is sellers of others products. Hextronic is the main owner but still supplies to HK as a licence operation.

Ever had issue with a large Hypermarket Company ?

To have phone contact, to expect a fellow flyer ? C'mon dudes ... how many lines and flyers would you need ?
Even the Chat is often full and you have to wait a slot ... tell you what -= no way am I going to suffer a phone charge waiting !! Chat is better and costs you nothing.

Nigel
Where are the chat people located ?
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