Eagle Tree Systems, LLC discussion Discuss support issues and product questions with Eagle Tree Systems

Display settings.

Old 10-10-2008, 11:06 PM
  #1  
Gudmund
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Join Date: Oct 2008
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Default Display settings.

Hi.
I just purchased the Glide 900 Mhz, 0,2 Watt.
But once the display is connected to the USB port to customize it to my settings, I get this message " USB can`t be recognized, please replace the unit"....

I have sendt a email to the support-team, and got a email in return about details to firewall-settings and such IF I in some case I have my settings to strick in my inbox.
No such thing here, and this is about three weeks ago!..

So my question here is, when do I suppose to get a reply on my email from the support-team?

Last edited by Gudmund; 10-13-2008 at 11:28 AM.
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Old 10-13-2008, 08:04 PM
  #2  
billpa
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Hi Gudmund,

Sorry to hear about the problem with your Seagull and the issue with contacting support.

Re your email, we had a problem with "Outlook PST files" about 3 weeks ago, that caused some support email to be lost, unfortunately. We are caught up on all email now, so I suspect your email was lost.

Re the Seagull issue, can you confirm that either:

a) there is no 9V battery in the LCD when connecting to USB, or
b) if there is a 9V battery, the LCD is powered on with the buttons before connecting to USB?

I suspect that making sure of the above may address your issue.

if not, could you please re-forward your email to [email protected] and [email protected], and we will respond immediately.
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Old 10-13-2008, 09:54 PM
  #3  
Gudmund
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Hi.

Ok, that explains the silence.

Confirming a 9Volt battery and not switched on before connected to the USB port.
I still get the same message "Replace the unit"..
Can I send it in and get it replaced or fixed?

Anyway, it seems abit over my head this issue, don`t know what to do next..

Brg
Gudmund
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