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Red Devil Drone and Banggood warranty

Old 08-17-2020, 02:30 PM
  #1  
solentlife
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Default Red Devil Drone and Banggood warranty

(3 min 37 sec)

I received a Red Devil Vers 2 FPV drone and from day one it would not work ... I assumed it was me and posted on various forums for help.

Replies .. youtube videos etc. all together did not solve it ...

But the one guy passed on info that took me straight to it and all was then obvious why ...

The board was getting HOT .... I mean HOT HOT .... 1 motor stuttered ... 1 motor refused to turn ....

It was obvious all was not well ... I contacted Banggood and forwarded the video .. then they wanted packaging photos ... I sent what I could and explained in detail.

I paid about 70 euros on Special Deal for this Drone ... discounted from its usual 120 or so ...

I received this from Banggood :

>>>>>>>>>>>>>>>>>>
Dear Nigel Luther Svetlana Lutere,

Thank you for your feedback regarding order 86200001.We want to express our genuine apology for all inconvenience caused.

In this case,how about we refund you 12EUR to your payment account?

https://www.banggood.com/Eachine-Red...r_warehouse=CN

If you have any other questions about our products please feel free to inquire.

Have a nice day.

Best regards,
Healer

<<<<<<<<<<<<<<<<<<<<<<<

WHAT so my reply :

>>>>>>>>>>>>>>>>>>>

Dear CS Banggood,

Your offer is REFUSED as it does not cover the faulty item at all.

I cannot believe you can be serious with this offer of 12 euros. Please do not insult me with such ridiculous offer

The Crazybee board is faulty - it gets so hot after 1 minute you cannot touch it. ... ESC's do not work properly ... 2 motors do not work ....

The minimum you can offer is total replacement of the whole Red Devil Drone ...

Watch the video ... read the text description ... then reply with your confirmation you will send me a complete replacement Red Devil Drone.

Regards
Nigel

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

I've had far better CS from Hobby King than this ................
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Old 08-17-2020, 03:20 PM
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If BG are going to ignore me ... I decided to check out further and this I have passed to them :

Dear XS Banggood,

I have investigated further with this item and find following after disconnecting and reconnecting motors to different ESC's in turn to identify if ESC or Motor fault.

Motor 1 - Good
ESC 1 - Not working

Motor 2 - Good
ESC 2 - Good

Motor 3 - Good
ESC 3 - Not working

Motor 4 - Good
ESC 4 - Good.

This clearly shows that the problem is with the Crazybee main board and agrees with the very high temperature observed. When Drone is linked to 'goggles' - the warning CORE TEMPERATURE is displayed.
Core Temperature indicates that not only ESC's are bad as shown by motors - but that board itself is running far too high temperature.

Please review your offer and correct this situation by replacing the Drone.

regards
Nigel
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Old 08-18-2020, 08:17 AM
  #3  
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I hope you paid with Paypal mate.
Sorry to hear.
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Old 08-18-2020, 09:48 AM
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Today I got reply that BG will refund all incl shipping ...

On that I then went ahead and bought HappyModel Larva X ......
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Old 08-18-2020, 10:05 AM
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Good outcome but you shouldn't have had to go that far. Some are suggesting that Aliexpress is much better as far as refunds etc go.
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Old 08-18-2020, 11:10 AM
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I will most likely shove a new upgraded board in the Red Devil ...
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