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Old 01-21-2010, 12:05 PM   #1
Sky Sharkster
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Default Thanks For The Help, Hobby_Lobby!

Hello All,
I've been a regular customer of H/L for many years and have always been impressed with their help, service and prompt shipping.
But my most recent contact was met with a response that went above and beyond normal customer service.
I was looking for a Spektrum Tx, but need Mode 1 configuration. A few sites list it as "Available" but none had it in stock in Mode 1.
I e-mailed H/L with the same request in the early morning. By that evening I had two return e-mails from H/L, the first informing me that my query was being looked at. The second was as follows;
Ron,
I am very sorry but we do not carry it in mode 1.
You might go to Horizon Hobbies site, they are the main distributor of Spektrum radios.
Here is the URL on their site for the Mode 1 transmitter DX5E
http://www.horizonhobby.com/Products...rodID=SPM55001

Thanks,

Jay Burkart
Hobby-Lobby
http://www.hobby-lobby.com/support
So, while not carrying the product in the exact mode I wanted, they not only referred me to a different vendor, Mr. Burkart supplied me with the exact product url to order it!
To Jay Burkart and the Staff of H/L, Thank you, I appreciate the service and your time! ****
Ron
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Old 01-22-2010, 03:37 PM   #2
riverrat
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Default H/L Customer Service

Originally Posted by Sky Sharkster View Post
Hello All,
To Jay Burkart and the Staff of H/L, Thank you, I appreciate the service and your time! ****
Ron
Good Job Ron!!!

Mr. Burkart did a great service, & deserved credit!!!!
He has went overboard for me in the past, & is a credit to H/L!!!!

Later
Jimmy
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