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Old 03-06-2017, 07:03 PM   #1
Wildflyer
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Default Great customer support from Hobbyking

I had ordered a set of carbon fiber folding propeller blades for my glider.
When they arrived I noticed a small bubble in the top surface of one of the blades.

I immediately took pictures of the problem and sent them to Hobbyking warranty returns.

I must have hit the perfect time because within an hour they had responded that the claim was approved and closed. I do not have to return the bad blade. I know in some other cases you may have to return the item, but apparently you would just send it to the closest HK site.

They are sending me a new set of blades free of any charge

I think this is very good customer service.

Dave R, KI7MTA Proud PGR rider.
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Old 03-07-2017, 08:03 AM   #2
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I ended up with three 9xr radios through HK CS .... I rec'd one - had fault. Video to CS and rec'd replacement. Second had same problem - video to CS - rec'd third line and told to keep first two ....

I gave the first two to pal of mine - he managed to repair, so now I have 3 !!

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Old 03-07-2017, 04:31 PM   #3
Wildflyer
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That's great, Nigel

Dave R, KI7MTA Proud PGR rider.
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Old 03-16-2017, 08:54 AM   #4
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I recently bought a anniversary edition Tundra that had faulty pcb wing connectors. I contacted CS to inform them of the defect but that no replacement part was necessary since i can use y leads to correct the problem. They reimbursed me the cost of the y leads and the gas it took to drive to the hobby shop. Thats what i call outstanding CS!


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Old 03-17-2017, 05:53 AM   #5
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I had a faulty receiver that they (Hobby King) replaced under warranty. 4 months later they sent me a demand for payment. They said they noticed I hadn't been charged for it.

They soon corrected the error when I told them I had no intention of paying for an item replaced under warranty...
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Old 03-17-2017, 05:47 PM   #6
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I have to admit in the past they were crankier than they seem to be now.

One time I ordered two of the tiny 4 channel DSM2 receivers, one of the plastic bags was totally empty. I had to send them pictures of the two bags showing that one had an imprint of the receiver in it, and the other had no imprint. They hesitated until I told them that there was over $1000 of Hobbyking stuff that I would like to order, and it would be in their best interest to keep me happy.

I got a refund within 24 hours. They told me that the lack of the receiver was too small to be noticed by their total weight check system. I can fully understand that.

Dave R, KI7MTA Proud PGR rider.
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Old 03-18-2017, 05:46 AM   #7
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LOL I bought 2 servos off them once. One bag was not sealed and was empty. They did replace it after I took pictures of the packaging and weighed everything as they requested. You would think the person doing the packing would have enough brains to see an empty bag.
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Old 03-19-2017, 04:24 AM   #8
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I bought a bunch of 4000mah 40c zippy batteries and one arrived with a bad cell. They asked for some pictures of the battery back label and it hooked up to a watt up meter. New battery was sent and no return of the bad one.

I do admit to nursing the bad cell back to health with the revolex power lab 6 charger. still using that battery. my only purchases from HK is if it's located in the US warehouse. Shipping is very quick and arrives within a week or 2.

narrow is the place to land...wide is the space to crash....choose the narrow way!
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